User Agreement (Terms of Service & Public Offer)

Effective Date: November 12, 2026 · Permanent URL: https://lucera2.com/terms

This User Agreement (hereinafter referred to as the Agreement or Public Offer) constitutes a legally binding public offer issued by the Lucera2 project administration (https://lucera2.com) to any legally capable individual regarding the provision of digital software services, compiled server builds, repository access, and technical support under the terms set forth below. This Offer contains all essential terms of the contract; the contract is deemed concluded upon the User's Acceptance of the Offer and requires no signature by either party.

1. Definitions and General Provisions

• 1.1. Offer (Agreement) - this User Agreement (Public Offer), permanently published online at https://lucera2.com/terms.
• 1.2. Service (Website) - the web platform https://lucera2.com and its connected project subdomains, including the customer repository https://redmine.lucera2.com and community forum https://forum.lucera2.com.
• 1.3. Provider (Administration) - the independent development team and administration of the Lucera2 project.
• 1.4. User (Customer) - any legally capable natural person visiting the Website and/or accepting this Offer.
• 1.5. Digital Product (Lucera2 Platform) - the cross-platform Java SE 17+ and XML-based server software platform independently developed by the Provider (Interlude, Classic, High Five, Legacy, and Multiprotocol branches), delivered as a ready-to-launch compiled build with integrated services, geodata, and operating documentation.
• 1.6. Repository - the private version control, issue-tracking, and customer distribution portal at https://redmine.lucera2.com.
• 1.7. Activation Key (Server License) - a unique digital service key enabling deployment of the server build on one (1) external server IP address, with free IP re-binding upon request.
• 1.8. Acceptance of Offer - full and unconditional acceptance of this Agreement and the Privacy Policy by completing payment for the Digital Product/services, registering an account on the Repository, or using the Website.

2. Subject of the Agreement, Independent Development & GNU GPLv3

2.1. Under this Offer, the Provider undertakes to deliver the compiled build of the selected Lucera2 server platform branch, activate personal customer access to the Repository and documentation, issue and maintain an Activation Key bound to one (1) external server IP address (including free IP changes), and provide technical support, while the User undertakes to accept and pay for the services in accordance with this Agreement.

2.3. Non-Affiliation Disclaimer: lucera2.com is an independent software engineering platform and is not affiliated with, endorsed by, sponsored by, or an official representative of any third-party video game publishers, developers, or trademark owners. We do not sell game clients or in-game items to end players. Any references to protocol numbers or chronicle names are strictly technical descriptions of network protocol compatibility.

2.4. Access to informational pages, product documentation, and the public evaluation test server (auth.lucera2.com) is provided free of charge so prospective Users can thoroughly evaluate the platform prior to purchase.

3. Pricing, Payment Procedure, and Delivery

• 3.1. Pricing & Packages: Current pricing is published in the Pricing and Documentation sections and displayed in the purchase modal prior to payment:
  • Full Lucera2 Server Package (One-Time Fee): $120 USD. For payments in another currency, the amount to be charged is shown in the purchase modal or on the payment link page before payment. Includes the complete compiled server package, geodata, all built-in services and events, documentation, 1 external server IP binding, and technical support - with no hidden module fees;
  • Optional Monthly Updates Subscription: $20 USD / month - grants ongoing access to new revisions on the update Repository. This subscription is completely optional and not required to run your delivered server build.
• 3.2. Prepayment: All purchases require 100% prepayment via the payment providers integrated with the Website (bank cards and other payment methods available on the checkout page) or via a payment link sent to the User by the Provider through official contact channels.
• 3.3. Delivery & Activation Timeline:
  1. Before checkout, the User enters a valid email address, confirms acceptance of this Agreement and the Privacy Policy, and completes payment;
  2. Immediately after bank confirmation (typically within 1–5 minutes), automated onboarding instructions and a unique Order ID are sent to the User's email address;
  3. The User registers an account at https://redmine.lucera2.com/account/register;
  4. Repository access and product activation are completed within 15 minutes of registration (maximum manual verification SLA: up to 24 hours).
• 3.4. Accuracy of User Information: The User bears full responsibility for entering a valid, accessible email address at checkout and an accurate server IP address during activation. If a typo occurs in the email address, the User may contact support with their Order ID and payment receipt for manual verification.
• 3.5. The Provider reserves the right to revise prices for future orders at any time; already paid orders are unaffected.

4. Refund and Cancellation Policy

• 4.1. Non-Delivery / Technical Failure: In the event of a technical failure on the Service's side where paid access is not delivered within the timeframe stated in Section 3.3, the Provider will either immediately provision access or issue a 100% refund at the User's choice.
• 4.2. 14-Day Refund Window: Users may request a refund within 14 (fourteen) calendar days from the date of purchase, provided the User has not breached this Agreement. Upon refund issuance, the User's Activation Key and private Repository access are deactivated.
• 4.3. Non-Refundable Cases:
  • after 14 calendar days from the purchase date, all digital service sales are final;
  • where access or the Activation Key has been terminated due to a violation of Section 5 (such as sharing Repository credentials or leaking private account keys);
  • for elapsed periods of optional monthly update subscriptions once access to repository revisions for that billing month has been granted.
• 4.4. Refund Procedure: To request a refund, contact admin@lucera2.com or Telegram support (@lucera2) with your Order ID, email address, payment date/amount, and reason. Approved refunds are returned to the original payment method within up to 10 business days (subject to acquiring bank processing times).

5. Rights, Obligations, and Acceptable Use Rules

5.1. Provider Obligations:

• deliver access to the Digital Product, Repository, and Activation Key as specified in this Offer;
• maintain Service infrastructure, provide technical support, and perform free IP address re-binding upon User request;
• protect User personal data in accordance with the Privacy Policy.

5.2. Provider Rights:

• update and improve the Lucera2 platform and Website;
• suspend or terminate a User's Repository account and Activation Key without refund if the User breaches Section 5.4;
• decline service or refuse new purchases (refunding any unactivated prepayment) in cases of prior policy violations, abuse, or suspected fraud.

5.3. User Obligations:

• review this Agreement, the Privacy Policy, and the hardware/software requirements in Documentation (Java SE 17+, MySQL 5.7+ / MariaDB 10.5+) prior to purchase;
• keep Repository login credentials and individual Activation Keys strictly confidential;
• ensure independent compliance with local laws governing server operation in the User's jurisdiction.

5.4. Prohibited Actions:

• sharing, selling, or transferring personal Repository account credentials (redmine.lucera2.com) or individual Activation Keys to third parties;
• disclosing private information about other customers or community members;
• conducting DDoS attacks, vulnerability scanning, credential stuffing, or unauthorized scraping against the Website, Repository, or test servers;
• using the Service for any unlawful or fraudulent activity.

6. Intellectual Property and Licensing

• 6.1. The Lucera2 server software is an original, independently engineered platform distributed under the terms of the GNU General Public License v3.0 (GPLv3), while customer portal accounts and Activation Keys remain non-transferable service identifiers.
• 6.2. The visual design of lucera2.com, the Lucera2 brand name and logo, and original documentation articles are protected under applicable copyright laws and may not be used to impersonate the official project.
• 6.3. We do not offer paid custom coding for individual projects or endorse third-party freelance developers; relevant new features are developed centrally and published in the Repository for all active participants.

7. Limitation of Liability and Force Majeure

• 7.1. "AS IS" Basis: Consistent with Sections 15 and 16 of GNU GPLv3, the software is provided on an "AS IS" basis. The Provider is not liable for indirect damages, lost profits, third-party hosting hardware failures, misconfiguration by the User, or player activity on the User's servers.
• 7.2. The Provider is not responsible for delays, fees, or outages caused by external banks, payment gateways, ISPs, or email providers.
• 7.3. If a User's Activation Key or Repository account is compromised due to negligence on the User's own machine or server, full responsibility rests with the User.
• 7.4. Force Majeure: Neither party shall be liable for failure or delay in performance caused by events beyond reasonable control, including global internet backbone or datacenter outages, natural disasters, armed conflicts, or government restrictions/blockades.

8. Dispute Resolution

• 8.1. Any disputes arising under this Agreement shall first be addressed through mandatory good-faith pre-trial negotiations via official support channels.
• 8.2. Formal written claims (including Order ID and details) are reviewed within 30 calendar days of receipt.
• 8.3. Before filing a payment dispute (chargeback) with a card issuer or payment system, the User is encouraged to contact the Provider's support: valid refund requests are honored in accordance with Section 4.
• 8.4. Unresolved disputes shall be referred to a court of competent jurisdiction in accordance with applicable law. Nothing in this Agreement limits the rights granted to the User as a consumer under the mandatory laws of the User's country of residence.

9. Term, Amendments, and Official Contacts

• 9.1. This Offer enters into force upon publication at https://lucera2.com/terms and remains valid indefinitely until revoked or replaced.
• 9.2. The Provider may update this Agreement by publishing a revised version on this page. Continued use of the Service constitutes acceptance of updated terms.
• 9.3. Amendments do not apply to orders paid before the revised version takes effect, except where the amendment benefits the User.
• 9.4. If any provision of this Agreement is held invalid or unenforceable, the remaining provisions remain in full force. This Agreement and the Privacy Policy constitute the entire agreement between the parties regarding its subject matter.
• 9.5. Official Support & Contact Information:
  • Website: https://lucera2.com
  • Email: admin@lucera2.com
  • Telegram Support: https://t.me/lucera2 (@lucera2)
  • Discord: https://discord.gg/aMWqnrNet8
  • Microsoft Teams: Direct Support Chat
  • Facebook Messenger: @Lucera2Dev
  • Customer Repository: https://redmine.lucera2.com